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The document below, also scanned and converted via OCR technology to a Microsoft Word document, describes in detail some of the challenges faced by Jack Van Ost in running the company, starting with the quality issues using the Irwin boat-building facilities. The document was produced to clarify the key issues that existed at the time, and how Van Ost dealt with them to keep the company going.
A
SHORT HISTORY OF CARIBBEAN
SAILING YACHTS LTD (CSY, LTD.) and
the CSY
YACHT CORPORATION (CSY, INC.)
We
have preceded this with a history of CSY Ltd.
CSY
Ltd, has become known for the largest charter organization in the world with
plans for franchising its operation word-wide. CSY Ltd. has grown from an annual profit of $75,000 in 1975 to $815,000 in the first half of 1979, with three marinas and 140 boats. It has a lease with an option to buy a 51-berth marina in Marathon, which is already under its management, and plans to be operational with 45 boats for charter for the 1980 - 1981 season.
CSY Inc, was inaugurated in the present plant in September 1, 1976, just a
little over three years ago,
This
cam about because CSY Ltd. had designated the Irwin Yacht Corp. of Pinellas
County, to build a fleet of 75, 44-foot yachts, which CSY had designed
carefully specified. Through
CSY Ltd, a notice was sent out that Irwin was to build these boats for lease
back by CSY Ltd. CSY
Ltd. had placed its mm inspector on the job. The
first five hulls were found to be so defective that we could not accept
them for our program, After a showdown with Irwin, in August, 1976, it became
clear that Irwin either did not intend to perform to specifications or was
unable to. It
was then that we notified the prospective owners of our decision and proposed
to start on our own manufacturing facility.
Pieter Stoeken, who had been our manager in St, Vincent and our
inspector at the Irwin plant was put in charge of the new operation - CSY
Yacht Corporation.
Six days later an injunction was made against CSY Inc, restraining them from
building boats for the prospectus owners CSY had obtained for Irwin to build
the boats. Each of the owners declined to have Irwin build the boats.
Even though Irwin closed his shop; CSY Inc. was not allowed to build
the boats. Thus, we had to seek
others to sell the boats to. The
injunction
was not lifted until August of 1977.
At that point we negotiated with a committee of the owners to build the 53
boats for the former Irwin owners, which was to be at cost, It took until
April of 1979 to build the last of these boats - all at a substantial loss as
the costs rose and the price remained fixed.
Similar contracts had been made with
other owners at the time of the lifting of the injunction for advance
delivery at prices which turned out to be below our costs. Only recently have
the last of these been built. All
during this three-year period, we had to develop other models if we were to
stay in business. The CSY 44
charter boat just didn't have a large enough appeal.
Thus, we developed the CSY 44 Pilot House Ketch version on the 44 hull.
Then we designed and made the tooling for the CSY 37 in a charter
model, (A model), and a one
stateroom model,(B Model). Then we produced the CSY 33, which began production
early this year. The new CSY 44
Walk-Through is now in tooling and some 20 orders are on the books, sold from
plans. We are planning to start two lines of this model early next year. All
during this time we were developing a sales and marketing program, which has
become generally recognized as the most effective in the industry.
This, plus the 12 year reputation of CSY Ltd,
has made CSY Inc., in three short years, generally recognized by yachtsmen
as the Cadillac of the industry. In
dollar volume, the CSY Yacht Corporation remains among the top three.
CAUSE
OF LOSSES This
has been primarily due to the long lead-time of orders and not anticipating
the rise in costs in pricing. This
period is now behind us, as is evidenced by the cash flow projections which
follow.
Until May of 1978, production was built up to a consistent 8-9 CSY 44's per
month. At that point
mismanagement set in, wherein the CSY 44 Pilot House Ketch was put into
production before it had been engineered properly, which completely disrupted
production, and, of course, cash flow.
By November, only four boats were produced during the month.
The
last of the first ten Ketches were finished in March of 1979.
In
March, the Dr., Van Ost closed his practice and came to Tampa to assume the
overall direct management of the Company.
He found the following: 1.
Labor
turnover
was at
an
all-time
high,
Over one
third of
employees
turned
over in
January
alone. By
March
half the
work
force
was new. This
meant
that
unemployment
and
Workmen’s
Compensation
costs
were
skyrocketing.
overtime
was at
an all
time
high. An
organized
movement
had been
presented
to
management
to
unionize
the
plant,
which
had been
authorized by
the
National
Labor
Relations,
2.
Production was back up to nine boats or ten boats per month but with an
increased work force. Quality
Control had run amuck, Boats could not be delivered for lack of parts and
purchasing was completely disorganized.
3. Our payables had gotten out of hand. 4.
The management of the sales department, the accounting dept and production
were not talking to each other, 5.
The manager of the plant had lost contact with what was going on in the plant
and had insulated himself with three layers of management between himself and
the guys building the boats.
Dr.
Van Ost proceeded as follows:
1.
Contacted
all suppliers and exchanged payables of
over 30 days for
12
month notes paying 1% per month interest.
2.
Set up plan to centralize administrative offices making way for two lunch
rooms and badly needed toilet facilities.
3. Held personal meetings with everyone in the plant in groups of ten.
Introduced a new benefits package - a uniform wage policy - restore to the
Personnel Manager the necessary authority to hire and fire - made up new
employment handbook - Introduced monthly beer parties as monthly quotas are
met. 4.
Fired
old
personnel
manager
-
replaced
sales
coordinator
-
dismissed
production
manager
and didn’t
replace
him, but
put
Pieter
Stoeken
back in
direct
management
of
production.
5. Raised number of employees, which increased production from ten boats per
month to sixteen boats per month - went from a 5 day cycle to a 4 day cycle.
All but cut out overtime
6. Stabilized turnover - cut down on number of crew chiefs and line
supervisors.
7.
Built a new building to build Pilot House Ketch so as not to interrupt
production on the line and to provide space for prototyping and customizing. 8.
Dismissed XXXXXXX who was found to be a divisive force.
9. Dismissed Controller and replaced his replacement shortly thereafter and
hi-red Cost Accountant. Now have
control of income and outgo. The
present controller is fully knowledgeable of all operations in the plant,
having worked his way up.
10.
Efforts with labor rewarded by Union being defeated by more than two to one. 11.
Continuing to cut back on work force as efficiency is built up.
12. Introduced a four-stage quality control program which is responsible for
our quality continuing to improve. 13.
In July, hired Peter Schmitt, our naval architect, as V.P. in charge of
engineering and design. He has
developed a complete engineering and drafting department which has
smoothed out problems on the line, and his research and development program is
designed to continue to improve the product.
14. Recently the machine shop has been moved to a building that Dr, Van Ost owns on Interbay Avenue, so we can have the capability of building all our spars and stainless steel parts. 15.
A new tooling department has cut down on our problem in the glass department.
16. The sales department has been recently reorganized so it is more
directly accountable to Dr. Van Ost
17.
A new sliding pricing policy was adopted last spring which raises the price of
our yachts l 1/2%
per month, so that we cannot get into the fixed price contracts which have
so badly affected the company. 18. The purchasing department has been completely reorganized and a new numbering system set up so that we have better control of purchasing and a more accurate procedure for taking inventory, which had never been properly accounted for. This
sum up in the seven months since Dr. Van Ost has been at the plant:
1. The work force has been stabilized and is
being made more efficient
everyday.
2.
The whole of top management has been replaced and is working in
harmony.
3.
A realistic pricing policy has been instituted which will return
a profit to the company and at the
same time remain competitive.
The sales of the combined companies will be 20 million this year,, and 25
million next year. It is
anticipated that these profits will put the company in a very healthy state in
a short time.
The reason for the increased losses with the increased sales over the last few
months is that since each boat was under-priced, increased production equaled
increased losses. However, that is now behind us, and the projection which
accompanies this report is realistic and based on prices for which the
contracts have been made, or for prices now in effect.
These prices are now under constant review and adjusted as indicated.
Our
present backlog of fifty plus boats added to a twenty boat order from Abaco
Charters and forty five boats CSY will need in Marathon leaves only one third
of our production to be sold for next year, which is only five boats per month
which will be exceeded no matter what the economic climate.
In summary, the strength of the CSY
Yacht Corporation lies not only in its already formidable reputation for
building the best boats in the business, but it also lies in its merger with
CSY Ltd., which took place in September, which buttresses its cash flow and
provides a market for its boats as well.
Chartering
continues to grow at 50% per annum, as it has from the beginning. This tied
with the now mature yacht building, provides the kind of strength which no
other yacht company can claim.
It is clear the major problems of a new company are now behind us and there is
no way to go but up.
With kindest personal regards,
John
R. Van Ost, President CSY
Yacht Corporation JRVO/bsh
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